Privacy Policy
We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website [Your Website URL] or use our services.
1. Information We Collect
We may collect the following types of personal data:
Personal Identification Information: Name, email address, phone number, shipping address, billing information.
Usage Data: Information about how you interact with our website, such as your IP address, browser type, operating system, and browsing behavior.
Payment Information: Credit/debit card details or other payment methods, processed securely by our payment provider.
2. How We Use Your Information
We use the information we collect for the following purposes:
To process and complete your orders.
To communicate with you regarding your order, including shipping and tracking updates.
To respond to inquiries and provide customer support.
To personalize and improve your experience on our website.
To send promotional communications, if you have opted in to receive them.
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted third parties who assist us in running our business, such as:
Payment Processors: To complete transactions.
Shipping Partners: To deliver your orders.
Service Providers: For website hosting, marketing, or other technical services.
We ensure that any third-party service providers follow adequate data protection practices.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your user experience. Cookies help us remember your preferences and improve our website’s performance. You can disable cookies in your browser settings, but doing so may affect your ability to use certain features of our site.
6. Your Rights
Under data protection laws, you have certain rights regarding your personal data, including:
Access: You can request a copy of the personal data we hold about you.
Correction: You can request corrections to inaccurate or incomplete data.
Deletion: You can ask us to delete your personal data, subject to certain exceptions.
Objection: You have the right to object to certain types of data processing.
Withdrawal of Consent: You can withdraw consent to data processing at any time.
To exercise your rights, please contact us at mercurytradingcards@gmail.com.
7. Data Retention
We will retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
9. Children’s Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children. If we learn that we have inadvertently collected data from a child under 16, we will take steps to delete such data.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
Mercury Trading Cards Limited
Mercurytradingcards@gmail.com
92 Red Bank Raod
Bispham
Blackpool
FY” 9HX
Return policy
You have 14 days from the date of receiving your item to return it for a full refund or exchange.
To be eligible for a return, the item must be unused, in original condition, and in its original packaging. If the returned item(s) do not meet these requirements we will refund 50% of the original purchase price.
Proof of purchase (receipt or order confirmation) is required for all returns.
How To Return Your Item(s) Contact our customer service team at mercurytradingcards@gmail.com to initiate the return.
Pack your item securely with the original packaging and include proof of purchase.
Ship the return item to:
92 Red Bank Road
Bispham
Blackpool
FY2 9DZ
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed to your original payment method within 7-10 business days.
Faulty Or Incorrect Items If you receive a faulty, damaged or incorrect item, please contact us immediately. We will arrange for a free return and send you a replacement or issue a full refund.
We will need evidence of the fault or damage before we provide you with a return label.
Return Labels
Return costs for any unwanted items are paid by the customer.
Return labels for faulty, damaged or incorrect items will be provided to you, at no extra cost. Return labels are provided to you via email within 2 working days of your return request being seen and assessed by customer service.
Please pack returns with care and keep any tracking numbers and proof of postage.
If you have any concerns or require any assistance with a return please contact us.
Dispatch & Delivery Policy
We aim to despatch all orders placed before 2pm (Monday-Saturday) This excludes holidays such as Christmas and Bank Holidays.
Express orders will be dispatched same working day if received before 2pm. If received after 2pm, your order will be dispatched on the next working day.
If any order contains both in stock and pre-order items, the order will not be fulfilled until all items are available and can be shipped together. If you wish to receive the items that are in stock separately please make sperate orders.
If we are experiencing a delay or are aware of any delays with dispatching orders we will make it known on our homepage and on each store page.
Services We Use
Royal Mail Tracked 48 £4.99 (Usually delivered withing 3 working days after your parcel is accepted)
Photo proof of delivery
Tracked to delivery point
Monday - Friday service
£4.99 for any order size using this service
Royal Mail Tracked 24 £8.99 (Usually delivered within 2 working days after your parcel is accepted)
This is not a next day service
Photo proof of delivery
Tracked to delivery point
Monday - Friday service
£8.99 for any order size using this service
Royal Mail Special Delivery Guaranteed £16.99 by 9am or 1pm (delivered next working day after your parcel is accepted)
Photo proof of delivery
Tracked to delivery point
Monday - Sunday service
£16.99 for any order size using this service
Free Shipping (Over £50)
Our free shipping option covers standard shipping at no extra cost unless upgraded by us.
Delayed & Lost orders
If your order is lost by the courier we will arrange for a replacement of your item(s) once we have contacted the courier to investigate.
There can be delays with any of the services we use and the delivery aims are just quotes from the courier companies we use.
If you experience significant delays, please contact us.